Reading Genius® 2.0 and Reading Genius® for Kids
Customers can access their payment schedules here:
InGenius, Inc. Account Access
1.How long would it take for
my order of Reading Genius® 2.0 to reach me?
Different shipping options are
offered for this product. Ground shipping usually takes 10 days or less
depending on the consignee’s location; express shipping takes 3 days or less,
also depending on location. Orders outside the United States take a longer
2) I am an international
customer and I still haven’t received my package, what should I do?
Well we apologize for this. Often customs and international
shipping/package regulations can cause this. Its beyond our or any shippers
control. You should have received the Airbill tracking number with your order
confirmation. Please check with your carrier for the details on this package.
If you haven’t received your airbill tracking number and have purchased your
product online, please contact us.
If you purchased your product through a catalog, TV or radio advertisement, its
important to call that party to find your shipping details.
3) When I install my
software, it asks for a Product Key. Where can I find that.
Your product key can be located on your invoice. In the case
that its not, contact your retailer for further details.
4) After I insert my product
key, and my software goes to register the software, it comes back with a “Sever
In 99% of the cases, this is because a firewall is blocking
our authorization signal from unlocking the software. The simple solution to
this is to 1) Authorize us to pass thru the firewall (ingenius.exe is the file
name) or 2) turn off your firewall for a minute so that we can unlock the
5) Does your software
contain any spyware, tracking cookies or hidden advertising.
No none whatsoever.
6)While installing my
software, I get a “White screen” and nothing happens.
This is most likely due to Macromedia Flash not being
installed. Our software is Flash Based and its required to operate. Our
software installs it automatically, unless your computer is set to prevent it
from being installed automatically. If this is the case, you must either
install Flash yourself or set the permissions to allow us to install it for
7) If I want to return the
product, where must I return it to.
In all cases, it must be returned exactly to the place of purchase. Check your
invoice for details.
8) Will the Reading Genius®2.0 Software tools work on a Mac ?
The Reading Genius® 2.0 Software tools are
designed for Windows platforms only. If your Mac is running Windows then yes it
can work on a Mac.